Product Update Briefing Summary – Blackbaud Raiser’s Edge NXT

Overview

Recording: https://blackbaud.ondemand.goldcast.io/on-demand/5b669a6a-064a-4834-97ed-1bf60b5c9eec

·       UX modernization will be complete by 2027, with full web capabilities available by mid-2026 for frontline fundraisers and decision-makers

·       AI technology will be leveraged including features like smarter search, list building, and automated cultivation plans

·       User feedback has driven significant progress: over 8,000 idea bank submissions reviewed, with 152 ideas shipped since May

Upcoming Features

·       APIs for partner integrations

·       Continued list improvements

·       Business rules, and global change capabilities

·       Monthly product management team sessions starting in 2026

Gift Processing

Gift Processing Enhancements

·       New capabilities: GL posting, third-party posting, and basic campaign/fund/appeal functionality

·       Payment transaction ID added to query for easier gift reconciliation across systems

·       Multiple pledge workflows released, including pledges on donation forms and direct editing in WebView batch

WebView Grid Batch and Templates

·       First release achieves parity with existing WebView batch, with tab navigation and quick entry

·       Batch templates and defaults introduced for efficient batch creation

·       Plans include reports, additional fields, and advanced workflows for pledges, opportunities, tributes, and events

Data Management

Query and Export Improvements

·       Multi-merge feature released for duplicate records in data health

·       Single-row query (modern redesign of export from database view) in development

·       Early adopter program for single-row query launching early 2026

Import and Online Data Review

Import Functionality

·       New WebView import starting with bulk endpoints for constituents and gifts

·       Simplified, intuitive user interface with asynchronous background processing.

Online Data Review Updates

·       Display and link multiple constituents in a single transaction

·       Expanded linking and search capabilities

·       Future support for event registration and membership form transactions

Recognition, Membership, and Engagement

Recognition Programs

·       Dedicated space to manage valued donors, starting with legacy programs

·       Add levels with giving ranges, set constituent and gift rules, validate with live data

·       Early adopter program launching early 2026

Membership Management

·       Online membership forms in development, supporters can purchase and manage memberships online through WebView

Consent Management and Online Giving

·       Form closure capability and Google Tag Manager support for tracking donor progression

·       Upcoming features: constituent forms, abandoned donation reminders, and additional payment methods (Amazon Pay, DAF Pay)

Volunteer Management

·       API-first approach with development beginning in 2026